Introduction
Whinta (“we,” “us,” or “our”) is committed to safeguarding your privacy and securing your personal information. This policy explains how we collect, use, store, and protect data when you use our WhatsApp Business API platform (“Services”).
Account Access and Decentralization
Whinta operates a decentralized platform. Your account can only be accessed by you, the main account holder, and by users to whom you assign specific roles such as managers or agents. You control what level of access these users have. Whinta does not collect or store your account credentials; protecting your login details is your responsibility.
Information We Collect
- Personal information you provide, including name, contact details, and business information.
- Usage data related to your interactions with the platform, such as message logs and activity reports, used for service improvement and security.
- Minimal information necessary to comply with applicable laws.
Use of Your Data
We use your data to:
- Provide and improve our WhatsApp Business API services.
- Verify account ownership and maintain security.
- Communicate important updates and provide support.
- Meet legal and regulatory obligations.
Data Sharing
Your personal information is only accessed internally under strict confidentiality.
We do not sell, trade, or disclose your personal data to third parties without your explicit consent, except when required by law.
Data Security
We employ industry-standard security measures to protect your data and platform access.
You are encouraged to use strong passwords and enable two-factor authentication to secure your account.
While we take security seriously, no system can guarantee complete protection from cyber threats. Users must take precautions in safeguarding their credentials.
Data Retention and Dormant Accounts
Accounts without an active subscription plan for three consecutive months are marked dormant.
Dormant accounts are subject to data deletion to ensure privacy and comply with data management standards.
Your Responsibilities
- Maintain the confidentiality of your account credentials.
- Assign roles and access levels responsibly to other users of your account.
- Notify Whinta immediately of any unauthorized access or security issues.
Policy Updates
We may update this policy as needed. Material changes will be communicated, and continued use of our services after such changes indicates acceptance of the updated terms.
Contact Information
For questions or concerns about your privacy, please contact: info@whinta.com